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Transport Coordinator

West Midlands
£23,000 to £24,000
Job Type
5 Sep 2022
Orbital Recruitment are currently looking for an experienced Transport Coordinator for a well known client in the Binley area of Coventry, CV3 2TT. The Duties: Co-ordinating all programmed orders and services, liaising with External Hauliers. Daily resource management of vehicle capacities in line with targets. Liaising with the plants, operations, planning and logistics to ensure smooth running of daily deliveries. Planning future vehicle availability. Gaining ETA s for daily deliveries. Work closely with the Customer Service Agents to minimise service failures / customer disruption. Ensuring product is despatched to the customer within specified lead times, seeking to meet and whenever possible exceed the customers expectations. Recording and advising of late loads including a timely notification of these issues to all the relevant parties. Arranging and handling redirections, returns, dropped or cancelled loads, along with logging and processing any relevant charges Communicate all issues with deliveries and stock to Customer Service Agents/Customers. Proactively resolve customer issues/complaints or changes in the requested order, keeping the customer informed. Carry out daily checks, monitor goods issuing and shipment ending. Contribute to ongoing process improvements by identifying opportunities to reduce costs and increase quality and efficiency. Process customer orders accurately into the system in a timely manner ensuring that the customer service requirements are agreed and met. Experience & Personal Attributes: MS Excel Outlook knowledge SAP knowledge Excellent organisational and communication skills Telephony skills Customer Service experience Team working Relationship building Geographical area knowledge (desirable) Salary: £23K £24K per annum
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  • Job Reference: 704908959-2
  • Date Posted: 5 September 2022
  • Recruiter: Orbital Recruitment
    Orbital Recruitment
  • Location: West Midlands
  • Salary: £23,000 to £24,000
  • Sector: Transport & Logistics
  • Job Type: Permanent