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Social Media Specialist (remote anywhere)

United Kingdom
Remote Working
Remote Working
Job Type
5 Sep 2022
Are you an experienced community manager? Do you know the latest social media trends? Do you have a passion for building human connections with consumers on social media? Please note that this is not currently an open vacancy. We recruit for these roles regularly throughout the year so please apply to register your interest if you wish to be part of our talent pool for future exciting opportunities with The Social Element team, and we will get in touch once an opportunity arises. We are The Social Element - Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We are currently looking for a Social Media Specialist to join our team. In this role, you are the voice of the brand and a driving force in developing and growing the online community. You will accomplish this by interacting with consumers on a personal level whether dealing with complaints, questions, or general engagement. In addition, you will work to both maintain and enhance the brand s social reputation through creativity, storytelling, and trendspotting. You will be responsible for the day-to-day delivery of social media services as well as reporting and publishing. This is a full time and 100% remote role, so you can be located anywhere in The United Kingdom. What You'll Do Day to day social media management for our client. Write creative responses and engage appropriately with client s customers in line with the client s tone of voice and brand guidelines Write and create engagement approaches for campaigns to maximise the engagement opportunities Execute and implement social media strategy and advise clients and the Project Lead team on the best approach to take Work closely with our Project Management team to ensure effective communication and alignment on service delivery, including QA and team support Manage and co-ordinate the content calendar, including attending weekly publishing meetings with the client and, where relevant, third party agencies Effective management of specified areas on client sites and social media account Be a trusted and effective member of the client experience, both in day to day interaction with the client and your own team members Ensure that projects are delivered efficiently, effectively and on time Clear communication with client contacts when escalating user queries Share feedback and insights gained from social media management systems and performance Update and manage all relevant reporting systems in an effective and timely manner Requirements Experience of using Facebook, Twitter, Instagram, TikTok and YouTube is essential. Extensive knowledge of social media platforms and their audiences Experience of using Sprinklr, both from an engagement usage as well as getting performance and analytics An extensive knowledge of emerging industry practices when solving business problems Solutions orientated approach Collaborative and conscientious communicator Excellent written and verbal communication skills Excellent organisational skills Attention to detail (UK Benefits) 100% Remote working ️ 33 days of holiday (including the bank holidays) Increasing with length of service up to a maximum of 36 days holiday. Birthday off Annual Occasion Day off for an important event (eg moving house, getting married) ️ 1 Volunteer day off Summer Fridays (Working half day) Eye care: Contributions towards eye tests and glasses Enhanced sick pay: 4 weeks full pay, 4 weeks half pay Enhanced family friendly policies Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave. EAP scheme and wellbeing support ️ Access to our discounts website The Social Element values Work according to the company values Do it Well Be One Team Do the Right Thing ️ Keep Pioneering Make Them Smile We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background. We also use blind hiring in our shortlisting process to reduce any unconscious bias within the agency. How To Apply ️ Simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). Make sure to include the following details in your cover letter/video. Details of your social media experience e.g. community manager, social engagement, social customer service, moderation, etc. Why you are interested in working with The Social Element
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  • Job Reference: 704623760-2
  • Date Posted: 5 September 2022
  • Recruiter: The Social Element
    The Social Element
  • Location: United Kingdom
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: Sales & Marketing
  • Job Type: Permanent