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Service Desk Analyst

Chester, Cheshire
£20,000 to £24,000
Job Type
5 Sep 2022
Due to ongoing growth within the Watkin Jones Group, we are now looking a Service Desk Analyst to join the organisation. Working with a team of Service Desk Analysts and reporting directly to the Head of Group IT, you will be dealing with software and hardware enquiries, 1st Line & some 2nd line enquiries. As Service Desk Analyst you will log all calls on the service desk system and action work orders according to service level agreement. Your duties will also include but not be limited to: Escalating Service desk tickets to systems analysts or systems team as required. Resolving IT issues in consultation with Systems Team when necessary. Delivering new user IT induction training. Dealing with Warranty Issues and support issues with 3rd party companies. Ordering of consumables and dealing with general enquires. Discuss with IT Management on weekly basis IT support issues. Discuss good practice with Systems Manager\Group Head of IT to develop own role on a weekly basis. Support and maintenance of mobile phones with third party company. Support and maintenance of photocopiers with 3rd company when required. Monitor mobile phone assets. Tracking of IT equipment on asset, updating cascade system. Data input when required. Resolving Internet issues with Business ISP. Project work or Involvement in project work as required. Any other duties which may be required About you For this role we will require education/ qualifications to a level of NVQ 3, A Level, BTEC National or equivalent qualifications or equivalent experience. You must have general knowledge of software and software setups as well as helpdesk\ service desk knowledge. We are looking to speak with individuals who have basic networking, Windows 10, Office 365, team viewer and Intune knowledge. You must have a strong attention to detail and good time management skills as well as have good communication skills both verbally and written. Finally, you must be able to work well under pressure. About Us Watkin Jones Group is the UK s leading developer, builder and manager of residential for rent homes, with 52,000+ homes developed and in-build across 135 schemes. Our operating arm, Fresh, manages over 20,000 units across 64 schemes, reflecting approximately £1.7bn of assets under management, giving us unique and unrivalled insight into what tenants and investors desire. Our company was established in 1791 and has been building homes since 1927. More recently, we listed on the AIM market in 2016 with a market cap of £255m (current market cap c. £550m). In FY2020 we generated gross revenue of £354m and a Gross Profit of £75.9m. Our position in the market is based on a capital light model, where we typically work with institutional forward funders. Watkin Jones success to date has been based on our emphasis on building relationships of trust, our customer focus and our forward-thinking structure. Our intention is to create the future of living, which to us means high quality rental homes, community focus and sustainably driven development. Why Join Us? In return for your hard work and dedication, we can offer you some extensive benefits which include 25 days annual leave plus bank holidays (increasing after 2 years service by 1 day up to a max of 29 days per annum), discretionary annual bonus, a range of benefits including discounted gym memberships, medicash and a matched 5% contributory pension scheme
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  • Job Reference: 704624151-2
  • Date Posted: 5 September 2022
  • Recruiter: Watkin Jones Group
    Watkin Jones Group
  • Location: Chester, Cheshire
  • Salary: £20,000 to £24,000
  • Sector: I.T. & Communications
  • Job Type: Permanent