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Network Operations Analyst (NOC)

Godalming, Surrey
Remote Working
Remote Working
Job Type
5 Sep 2022
Network Operations Analyst (NOC) We are at the heart of IT for all our customers, providing them with round the clock reassurance that their IT is safe, resilient and in good health. Our IT Operations team and our Network Operations Centre (NOC) is at the core of this service, ensuring that we re always keeping a close eye on clients critical systems. As our Network Operations Analyst, you will be remotely supporting and managing their infrastructure, fixing their issues (and preventing them from happening again), while delivering exceptional service to our customers. You will become a ramsac expert for key services and technologies that are central to your role, and continuously challenge the way we do things to ensure that we deliver the most value for our clients. Network Operations Analyst Responsibilities: You will • Respond to critical alerts that indicate potential problems for clients, reaching out to them proactively to troubleshoot and communicate issues. • Effectively prioritise network and server issues, with the goal of preventing any business impact. • Become a champion for backup services, utilising new toolsets to effectively improve monitoring and alerting of business-critical backups that are crucial to clients cyber resilience. • Own the development of our RMM monitors in relation to networks and infrastructure, continuously improving and adapting them. • Investigate repeat occurrences of issues to identify and resolve their underlying cause, preventing them from causing further problems for our clients. • Work closely with members of the IT Operations team, in particular during the onboarding of clients, to ensure our monitors are functioning as intended. • Cover and provide a backup for our Cybersecurity Analysts delivering the ramsac secure+ proactive cybersecurity service. • Identify opportunities to improve the level of service that we can offer to clients. • Progress your own technical skills and knowledge through learning courses, professional certifications, and self-learning. Network Operations Analyst Requirements: What s really important to us: • The ability to be self-motivated and highly organised • A beady eye when it comes to details • The ability to be logical and solve problems with grit and determination • The ability to prioritise effectively • A desire to develop your own skill set at any given opportunity • Experience of working in a professional IT team or service provider • The ability to keep it simple no one s impressed with jargon that only serves to belittle the end user • Experience of dealing with a wide range of tech products, from PCs to servers, printers to firewalls, operating systems to security software • The ability to remain calm and to make clients feel that they are the most important person on the planet! The icing on the cake: • Experience with remote network management tools and incident management tools • Experience in a multi-client environment • Tech certifications in Microsoft Server, Office 365, VMWare, Citrix, or Veeam About Us: Inspire us! We want to be known as the most can do well polished and caring IT supplier in the South East. To do that, we only want to work with the best. Our staff are proud to say I am ramsac their personal values are all a reflection of the core ramsac beliefs, which is all about going the extra mile and being genuinely concerned about providing clients with the very best, most attentive and highest quality service. Are you ramsac enough to be part of this very special team? Location: Godalming Contract Type: Full time, Permanent Salary: From £30,000 Hours: 37.5 hour week Benefits: Private health insurance, Denplan dental insurance, Excellent pension scheme with ongoing independent financial advice, Critical Illness Insurance, Life Insurance, The ramsac academy, Volunteering leave, 4 days personal development leave, Cycle to work scheme, Tech purchase staff discounts, Flexible working including working from home. You may have experience of the following: 1st Line Support, First Line Support, Network Analyst, IT Service Desk Analyst, Technical Support Analyst, System Support Analyst, IT Support, Technical Support, Support Analyst, Network Support, Helpdesk Analyst, Desktop Support, Help Desk, IT Support Technician, Network Operations Analyst, Microsoft Server, Office 365, VMWare, NOC Analyst, etc. Ref: (Apply online only)
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  • Job Reference: 704623585-2
  • Date Posted: 5 September 2022
  • Recruiter: Ramsac
  • Location: Godalming, Surrey
  • Remote Working: Some remote working possible
  • Salary: £30,000
  • Sector: I.T. & Communications
  • Job Type: Permanent