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Multilingual Customer Service

£23,000 to £24,000
Job Type
5 Sep 2022
Excellent opportunity to join a global company Are you fluent in German? Salary - 23k plus 1K langauge allowance plus quarterly bonus Location - Edinburgh Key Roles and Responsibilities: Resolve escalated customer concerns and complaints by creating positive experiences; Provide insight into the current state of the customer relationship with escalated accounts; Utilize strong communication skills to connect with customers and negotiate when necessary; Consistently follow-up with customers until their concerns are fully resolved; Develop and maintain a prioritized issue list and action plan to drive resolution to critical issues. Identify operational issues and cooperate with other teams/departments to improve (url removed)'s products and services; Enhance the brand through social media and reputation platforms (Facebook, Twitter, TrustPilot etc.); Proactively and independently works to meet related targets; Assist with any ad hoc projects and tasks from the Customer Success Manager.TL. Qualifications & Skills Required: At least 1 years' experiences in complaint handling or customer service; Excellent written and verbal communication skills in both English and German Strong negotiation and objection handling skills; Ability to manage customer expectations clearly, a balanced and analytical approach to solving customer problems; Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone's day and solving problems; A positive and friendly attitude with willingness to innovate change. What we offer 32 days holiday Life assurance Health cash plan Annual travel bonus Monthly performance bonus Gym discount near the site in EdinburghDisclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at anytime. Following a period of 24 months inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail
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  • Job Reference: 704907263-2
  • Date Posted: 5 September 2022
  • Recruiter: CCA Recruitment Group
    CCA Recruitment Group
  • Location: Edinburgh
  • Salary: £23,000 to £24,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent