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IT Applications Support Co-ordinator

Location
St. Albans, Hertfordshire
Salary
£35,000 to £50,000
Job Type
Permanent
Posted
5 Sep 2022
Our client has recently implemented Oracle NetSuite and requires a support coordinator to provide ongoing administration and user support. Due to the integrated nature of Netsuite the role will also coordinate changes across our client's websites and IT landscape, warehouse and till systems with our partner companies. No NetSuite experience required, although preferred. Providing you have held a similar IT application support role previously. Main purpose of the role To provide support within the business or all issues on the core system (Netsuite) and associated systems. Liaising with third-party companies when required to deliver effective support. Testing fixes, change requests and new releases for suitability before releasing to the live environments. Primary Responsibilities Maintain a register of open issues / enhancement requests Engage regularly with end users for feedback and to determine and clarify new requirements Liase with partner companies to scope, develop and deliver necessary changes Act as first line of support for any issues raised on Netsuite or the related systems Maintain strong awareness of Netsuite capabilities through its twice-yearly upgrade program determining where upcoming features could be employed within the business. Administer the systems setting up new users and uploading data as required to support the business Developing reports and other small enhancements to reduce reliance on third parties Test or coordinate user testing to approve changes before implementation Knowledge and Skills Ideally experience of a similar role supporting business applications Willingness to learn new systems, training on Netsuite will be provided as necessary Excellent Excel skills, used to manipulate large amounts of data Experience of retail or warehouse operations Analytical and technically minded able to visualise key IT concepts Strong communication skills, dealing equally with end users and solution providers Self starter and not afraid of experimentation to effectively test systems and investigate potential solutions to business challenges Able to maintain clear documentation of project progress
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Details

  • Job Reference: 704624937-2
  • Date Posted: 5 September 2022
  • Recruiter: TradeField Recruitment
    TradeField Recruitment
  • Location: St. Albans, Hertfordshire
  • Salary: £35,000 to £50,000
  • Bonus/Benefits: Dependant on Experience
  • Sector: I.T. & Communications
  • Job Type: Permanent