Helpdesk Administrator, Temp to Perm, Basingstoke, £12.32 PH including 12% holiday. 2pm to 2am, 4-on, 4-off Helpdesk Administrator, Temp to Perm, Basingstoke, £12.32 PH including 12% holiday. 2pm to 2am, 4-on, 4-offYour new companyYou will be joining a highly professional and stable business who lead their sector and provide first class products and services.Your new roleReceive and manage inbound calls and emails from customers.Pro-actively identify service issues and resolve in a professional and timely manner.To assign queries which cannot be answered to designated groups and expedite a response accordinglyTo escalate delays or urgent issues to senior management teams across the business.To develop strong relationships with Customers and become the expert on the designated customer accountsTo develop strong relationships with key internal stakeholders to ensure pro-activity and responsivenessTo collate performance data and validate its authenticity and accuracyTo pro actively contact the customer on a regular basis to ensure there are no issues and seek feedbackTo pro-actively make suggestions on improvements to processes and ways of working as the function establishesWhat you'll need to succeedYou will need to be a courteous and professional individual, who has excellent attention to detail and first-class organisation skills. Due to the nature of the role our client does require; excellent levels of both verbal and written English. You will need to have experience of working in a complex business structure, utilising internal software packages and able to learn new complex systems quickly and efficiently.What you'll get in returnHelpdesk Administrator, Temp to Perm, Basingstoke, £12.32 PH including 12% holiday. 2pm to 2am, 4-on, 4-offWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.