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Customer service advisor

Location
Cardiff
Salary
£120 Per Day
Job Type
Contract
Posted
5 Sep 2022
Job Title Service Advisor Contract 19th September 2022 - 28th October 2022 (possible ext.) £120 p/day (via umbrella) Monday to Friday (two shift patterns available, either 09:30am - 17:00pm or 11:30am - 19:00pm) Description Are you the person people turn to when they have an issue with their device? Have you experience of talking people through issues both in person and over the phone/email? If so then we need you! Our client needs two Service Advisor's to join and help their end users understand how to use the clients internal and external systems, to register correctly and to make sure that the end user can access the information as prescribed to them. You won't be alone when speaking to the end user's, you will have a dedicated IT support team who can help also should the issue become complicated, and you will be provided a user guide to refer to when encountering various issues from login issues to install issues on laptops, mobiles and ipads. Experience required The ideal candidate will come from a strong service background, someone who has experience of talking customers through various issues or advising how to operate certain tools without being present. Strong customer service skills General understanding of technology, Good in person skills Experience of following procedures to resolve issuesIf this position sounds like it might be of interest, please feel free to get in touch via email
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Details

  • Job Reference: 704907313-2
  • Date Posted: 5 September 2022
  • Recruiter: Identify Solutions
    Identify Solutions
  • Location: Cardiff
  • Salary: £120 Per Day
  • Sector: Call Centre / Customer Service
  • Job Type: Contract