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Change and Communications Senior Specialist

Atlanta, Georgia
Job Type
2 Sep 2022


To realize our digital transformation, we need to transform our products, experiences, processes, technology, and how we operate. Delivering our clients unrivaled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.

To execute this transformation, we need people within our Change Management Center of Expertise (CoE) who will develop and deploy Change Management expertise to support Tribe and Squad objectives and outcomes.

The Change & Comms Specialist/Sr. Specialist brings Change Management knowledge and expertise and experience collaborating with delivery teams. You will work with a team of highly specialized experts deployed to Squads to support the delivery of BCG's Personal Productivity products. You will partner with other Change Managers in the Change Management CoE to identify, use and contribute to best practices and lessons learned.

Basic job responsibilities include:
Develop and deliver the Agile Change Management Approaches for Personal Productivity products, focused on embedding the products into the business and realizing business benefits.
Conduct Stakeholder Assessments, identifying key stakeholders and areas of focus; develop Stakeholder Engagement Plans to address and mitigate risks.
Conduct Change Impact Assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.
Develop and deliver tactical and strategic Communication Plans, aligned to the overall Change Management Approach to support the adoption of Personal Prod products
Write, review and send tactical and strategic communications
Develop and deliver Training & Enablement Approaches, aligned to overall Change Management Approach
Develop and continuously update coaching methodologies and guides; working closely with other coaches and relevant departments in BCG where overlaps and synergies are present
Identify, baseline and track Change Management KPIs and metrics
Act as advisor to Product Owners to identify change impacts and advise on necessary mitigation steps
Deeply engage with product squad to understand the 3-6 month roadmap. Proactively identify and clearly articulate upcoming change and marketing priorities to support the roadmap.
Collaborate with cross-functional teams, designers and vendors to facilitate change activities


Dealing with ambiguity
Change Management delivery, ideally in an Agile context
Setting and driving strategies independently with minimal manager supervision; taking ownership of projects end-to-end
Adopting the end users' perspectives and bringing that lens to the table
Executive presence and influencing senior stakeholders
Very strong communication skills (fluency in English language - written and oral)
Working with a virtual team across time zones
Learning new skills and capabilities, e.g. products, technology platforms
Accuracy and strong attention to detail
Prioritizing and working in a fast-paced, collaborative and service-oriented environment
Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
Strong presence and communications as well as listening skills, with an ability engage effectively both in 1:1 and large group settings
Able to effectively communicate, present and facilitate discussions in-person and virtually
Passionate about driving change, teaching, coaching, collaborating with and enabling others in business and technology
A flexible, adaptive and creative mindset and strong business intuition; able to solve complex problems and identify innovative solutions
Strong focus on the user experience, understanding pain points and paving a delightful path for customers
Professional and highly committed to excellence, with the highest ethical standards and strong judgement


2-5 years of experience in internal, technology-driven Change Management
Change Management Professional certification a plus
Experience operating in an Agile operating model preferred
Excellent verbal and written communication. Fluency in English (writing, reading, speaking)
University degree with demonstrated high academic achievement


BCG's marketing team drives the firm's reputation as a thought leader. We work to strengthen and protect BCG's brand, advance our business agenda, and partner with management to engage with our key audiences through tools such as global thought-leadership publications, public relations, alumni outreach, recruitment marketing, and social media.


Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.
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  • Job Reference: 702909182-2
  • Date Posted: 2 September 2022
  • Recruiter: Boston Consulting Group
  • Location: Atlanta, Georgia
  • Salary: On Application
  • Sector: Science & Technology
  • Job Type: Permanent