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Automotive Service Advisor

Willard, Ohio
Job Type
8 Sep 2022

1330 S Conwell Ave., Willard, OH 44890


Experience Preferred!
Competitive Pay Plan + Great Benefits!!

Walk-in Applicants are Welcome!

Sharpnack Ford needs to hire a Service Advisor for their busy Service Department. Dealership experience is preferred, but if you have worked in workshops such as; Firestone, Valvoline, Pep Boys, Jiffy Lube, Midas, etc. you may have the experience we require. We value our employees and invest in their success.

At Sharpnack Ford, it's our pleasure and honor to help the community that we're so proud to be a part of. We have been family-owned and operated since 1949 and are involved with many local charities and organizations here in Ohio, and we just love watching the local community thrive.

We offer excellent customer service to all our customers in Ohio, from Norwalk, Mansfield, or beyond. We believe that culture makes a difference, and we focus on building relationships with our employees, our customers, and our community.

What we offer:

  • Competitive pay plan
  • Healthcare, Dental, and Vision insurance options
  • Immediate opening!
  • 401(k)
  • Automobile purchase program
  • Fast-paced work environment
  • Career advancement opportunities!
  • A friendly, professional work environment with the best training in the industry.

Responsibilities - Service Advisor:

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous service
  • Advise customers on necessary/suggested services and costs, including special promotions
  • Answer technical questions about vehicle problems, warranties, service, and repairs
  • Assist in ordering parts and tools as necessary
  • Oversee administration of warranty claims
  • Follow the status of a customer's vehicle from service bay entry through completion of work
  • Keep customers informed of any changes that occur
  • Upon completion of work, review the work order with the customer
  • Provide a completely satisfied customer experience
  • Schedule appointments for service/maintenance/recall work
  • Distribute work efficiently between technicians

Qualifications/Requirements - Service Advisor:

  • Automotive Service Advisor and/or dealership experience preferred but not required
  • Fantastic customer service and communication skills
  • Friendly personality
  • Time-management skills
  • Professional, well-groomed personal appearance and a positive attitude
  • Team-oriented and self-motivated
  • Able to work with little to no supervision
  • Strong computer skills
  • Good multitasking and organizational skills
  • Clean driving record and valid driver's license
  • High school diploma or equivalent
  • Resume must be uploaded, and online assessment completed for immediate consideration.
  • Applicants must pass pre-employment testing to include background checks, MVR, and drug screen

We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status.

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  • Job Reference: 707209141-2
  • Date Posted: 8 September 2022
  • Recruiter: Sharpnack Chevrolet Buick Ford
  • Location: Willard, Ohio
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Permanent