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After Sales Advisor

Puddington, Cheshire
£20,605 to £21,000
Job Type
5 Sep 2022
After Sales Advisor Up to £21,000 per annum (depending on skills and abilities) Permanent role in Deeside Additional benefits: Company bonus Hybrid working available Employee assistance programme Company loyalty scheme The Role After Sales Advisor required to be part of a team which effectively manages all customer disputes and return requests through direct liaison with the relevant departments ensuring total customer satisfaction. Purchasing Coordinator responsibilities: To assist with calls in relation to customer disputes identifying their needs and ensuring their requirements are met Dealing with customers in a professional and courteous manner - ensuring the customer is satisfied at the end of each call Assisting with customer returns - raising and crediting as required Working with the Key Account Advisor on discrepancies logged, to investigate and qualify all claims and arrange appropriate action where necessary Ensure internal systems are updated To work as part of the customer service team when required to process orders and take overflow calls Candidate requirements Computer literacy in Microsoft Office, Intermediate level Excel Skills as a minimum and the ability to pick up bespoke systems, (advanced excel skills a bonus, as is experience of automated cash management) Excellent organisational skills Numerate with demonstrated experience & understanding of sales ledger account issues. Strong communicator both on the telephone and in writing Self motivated individual who works well under pressure in a fast environment Teamwork a team player who can play an active role in a dynamic team Customer focused with a drive to deliver excellent customer service To Apply This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position
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  • Job Reference: 704622670-2
  • Date Posted: 5 September 2022
  • Recruiter: ClockWork Organisation
    ClockWork Organisation
  • Location: Puddington, Cheshire
  • Salary: £20,605 to £21,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent